Returns
The Agricamper digital guide and the included app access are digital content supplied immediately after purchase, at your express request. As with any e-book, digital content that has already been received cannot be returned: for this reason, pursuant to Article 59(o) of the Italian Consumer Code, once the guide has been delivered and access activated, the right of withdrawal does not apply and no refunds are given.
For printed guides with a membership card and activation code, you may withdraw within 14 days of delivery only if the code has not been activated. The guide and the card must be returned intact, at your expense, within 14 days of notifying your withdrawal. The refund, including standard shipping costs, is made once the products have been received. Once the code has been activated, the right of withdrawal no longer applies.
Full details are set out in Article 11 of the General Terms and Conditions of Sale.
Shipping
Preparation and dispatch
We normally hand your parcel to the carrier within 1–2 working days of payment confirmation.
You can also collect the guides free of charge from our office in Lecco. Please contact us after completing your online order to arrange collection.
Flat-rate shipping: shipping is charged at a flat rate per order, regardless of the number of guides. The applicable rate is shown at checkout before payment.
Shipping within Italy
Shipments within Italy are handled by Poste Delivery Business Express, the express service of Poste Italiane, which includes in particular:
- Indicative delivery times: 24–48 working hours (excluding Saturdays, Sundays and public holidays) from collection by the carrier.
- Two delivery attempts: after the first attempt, if the recipient is absent, an e-mail is sent with a link to change the delivery address or date or to choose collection from a post office; if no choice is made within 24 hours, the carrier automatically makes a second attempt.
- Free storage: 7 days at a post office or SDA branch.
- Tracking: the shipment can be tracked on the Poste Italiane website using the tracking code.
- Smart Alert and “Scegli Tu”: the recipient receives e-mail updates on the status of the shipment and, while the parcel is in transit, can change the delivery date or address, or choose delivery to a neighbour or collection from a post office.
- Surcharges: surcharges may apply to shipments to Sicily, Calabria, Sardinia and remote or hard-to-reach postcodes.
Domestic shipping cost: €7.20 (VAT included). Any surcharges and the final shipping cost are calculated automatically and shown in the basket before payment.
International shipping
Shipments to European and non-European countries are handled by Poste Delivery Business International Plus, the service we use for international e-commerce orders.
Indicative delivery times (in addition to the day of collection, excluding Saturdays, Sundays and public holidays) are:
- European Union: approximately 2–5 working days
- Rest of the world: approximately 3–5 working days, subject to any customs procedures
For some of the main EU countries, Poste Italiane gives the following times by zone (working days in addition to the day of collection):
- Zone 1 (Germany, France): 2–3 days
- Zone 2 (Netherlands, Belgium, Austria, Denmark, Spain, Luxembourg, Czech Republic, Slovenia, Poland, Slovakia): 4–5 days
- Zone 3 (Sweden, Ireland, Finland, Portugal, Estonia, Romania, Latvia, Greece, Bulgaria, Croatia, Cyprus, Hungary, Lithuania): 5 days or more
Delivery is made to the recipient’s address; for many EU countries, delivery to pick-up points or lockers is also available where offered by local operators.
For shipments to non-EU countries, the carrier may charge customs handling fees depending on the destination. Any customs duties, import taxes or local charges applied by the country of destination are payable by the recipient.
All times given are indicative and depend on the carrier; in any event, delivery takes place within 30 days of order confirmation.
