1. About this privacy policy
1.1. This privacy policy explains how Agricamper S.r.l. processes the personal data of users of the website www.agricamper.com, the Agricamper app and the related services, including members who send stopover requests, as well as the data of host farms and their contact persons collected through the struttura.agricamper.com platform.
1.2. This policy is provided pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR), Italian Legislative Decree No. 196/2003 (Personal Data Protection Code) and, for users resident in the United Kingdom, the UK GDPR.
1.3. This policy does not apply to third-party websites that can be reached through links on the website or in the app.
1.4. The website, the app and Agricamper products are intended for adult users.
2. Data controller and contact details
2.1. The data controller is Agricamper S.r.l., Via Roma 48, 23900 Lecco (LC), Italy, VAT number IT04073610133.
2.2. For any matter relating to the processing of personal data and to exercise your rights, you may write to the company e-mail address or use the contact form available at www.agricamper.com/contact/.
2.3. Agricamper S.r.l. has not appointed a Data Protection Officer (DPO), as the conditions set out in Article 37 GDPR are not met.
3. Data processed
3.1. Browsing data. During their normal operation, the IT systems of the website and the app collect certain data whose transmission is inherent in the use of Internet communication protocols, such as IP address, browser and device type, operating system, pages requested, date and time of the request and its outcome. These data are used to ensure the operation and security of the website and the app and to obtain aggregated statistical information.
3.2. Cookies and similar technologies. For information on the cookies used and on how to manage your preferences, please refer to the Cookie Policy.
3.3. Account and purchase data. When a purchase is made and an account is created, the following data are processed: first name and surname, date of birth, e-mail address, telephone number, billing address and, for physical products, delivery address, language, order and billing data, membership status and automatic renewal status. Full payment card details are neither collected nor stored by Agricamper. The date of birth is used to verify that the user is of legal age and is shown on the membership card, so that host farms can check, at the time of the stopover, that the person present is the membership holder, in order to protect the personal and non-transferable nature of the membership.
3.4. Vehicle data. The number plate and vehicle type provided by the member are processed for the use of the app.
3.5. Stopover request data. When the member sends a stopover request through the app, the request data are processed, such as the host farm chosen, the date and time of arrival and the outcome of the request.
3.6. Vehicle checks. In accordance with the General Terms and Conditions of Sale, Agricamper may ask the member for photographs of the vehicle (interior, exterior and number plate) in order to check that it meets the network’s requirements. These photographs are used solely for the check and for handling any disputes.
3.7. Reviews and comments. Content that the member publishes in the app, such as reviews and comments on stopovers, is processed for publication and moderation and is visible to other app users as described in the app itself.
3.8. Communications with Agricamper. When users write to Agricamper, via the contact form, e-mail or other channels, their contact details and the information contained in the message are processed in order to reply to the request.
3.9. Reports from host farms. Agricamper may receive information from host farms about a member’s conduct during a stopover, which it processes to check compliance with the General Terms and Conditions of Sale and the Golden Rules and, where appropriate, to apply the measures provided for therein.
3.10. Device location. If the user authorises it through their device settings, the app accesses the device’s location, precise or approximate according to the user’s choice, only while the app is in use, in order to show the user’s position and nearby host farms on the map. The location is used solely for this purpose and is not disclosed to host farms; it may be processed by the provider of the map service integrated into the app, only to the extent necessary to display the map, in accordance with that provider’s privacy policy. Authorisation is optional and may be withdrawn at any time in the device settings; without it, the app can still be used, but the user’s position is not shown on the map.
3.11. Host farms. For the participation of host farms in the network, the data of the host farm and its contact person are processed through the struttura.agricamper.com platform, such as the name of the host farm, the first name and surname of the contact person, address, contact details, description, services, photographs, availability calendar and replies to stopover requests. The information in the host farm’s listing is published in the app and made visible to members. Agricamper also uses the contact person’s details for communications necessary for the operation of the service, such as stopover requests, listing updates and reviews received.
3.12. Newsletter. With the user’s prior consent, first name, surname, e-mail address and preferred language are processed in order to send the newsletter. Subscription is confirmed by means of a link sent to the address provided (double opt-in).
4. Purposes and legal bases of processing
4.1. Data are processed for the conclusion and performance of the purchase contract, including delivery of the guide, activation and management of app access, automatic renewal and the related communications, management of stopover requests and customer support. The legal basis is the performance of a contract or of pre-contractual measures (Article 6(1)(b) GDPR).
4.2. Data are processed to comply with legal obligations, in particular tax and accounting obligations (Article 6(1)(c) GDPR).
4.3. Data are processed on the basis of the legitimate interests of Agricamper and of the host farms (Article 6(1)(f) GDPR) for the security of the website and the app, the prevention of fraud and abuse, vehicle checks, the protection of host farms and of the network, the handling of reports, the moderation of reviews, the handling of payment disputes and the defence of Agricamper’s rights in and out of court. These interests are balanced against the rights of data subjects, who may object to the processing as set out in section 9.
4.4. Data are processed on the basis of the data subject’s consent (Article 6(1)(a) GDPR) for sending the newsletter and promotional communications, for non-technical cookies and for access to the device’s location. Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out before its withdrawal. In addition, pursuant to Article 130(4) of Italian Legislative Decree No. 196/2003, Agricamper may send its customers, at the e-mail address provided for the purchase, communications about products similar to those purchased, even without consent; customers may object at any time, free of charge, via the link included in each communication.
4.5. Providing the data necessary for the purchase and for the use of the app is mandatory in order to conclude and perform the contract: without such data, the guide and app access cannot be provided. Providing data for the newsletter is optional.
4.6. The data of host farms are processed to manage their participation in the network, publish their listing in the app, forward stopover requests and send service communications. The legal basis is the performance of the network participation agreement (Article 6(1)(b) GDPR) and Agricamper’s legitimate interest in the proper functioning of the network (Article 6(1)(f) GDPR).
4.7. Agricamper does not carry out decision-making based solely on automated processing, including profiling, which produces legal effects concerning data subjects or similarly significantly affects them.
5. Recipients of the data
5.1. Host farms. When the member sends a stopover request through the app, Agricamper discloses to the host farm concerned the data necessary to manage the stopover and for the host farm’s security: first name and surname, e-mail address, telephone number, vehicle number plate, date and time of arrival. The processing is based on the performance of the contract (Article 6(1)(b) GDPR) and on the legitimate interest of host farms in the security of their homes and workplaces (Article 6(1)(f) GDPR). Host farms process these data as independent controllers, solely for the purpose of managing the stopover.
5.2. Service providers. Data may be processed on behalf of Agricamper, as processors under specific agreements, by providers of website and app development and maintenance, hosting, e-mail and newsletter delivery, IT support, accounting and tax advice and shipping of physical products.
5.3. Payment service providers. Payments are handled by Stripe and PayPal, which process payment data as independent controllers in accordance with their own privacy policies, available at stripe.com/privacy and www.paypal.com/privacy.
5.4. App stores. The app is downloaded through the App Store (Apple) and Google Play (Google), which process their users’ data as independent controllers in accordance with their own privacy policies.
5.5. Data may also be disclosed to legal advisers, public authorities and judicial authorities where required by law or where necessary to defend Agricamper’s rights.
5.6. Personal data are not sold or transferred to third parties for marketing purposes.
6. Transfers of data outside the European Economic Area
6.1. Data are processed mainly within the European Economic Area. Some providers, or companies in their groups, may process data in third countries, in particular in the United States. In such cases, the transfer takes place on the basis of an adequacy decision of the European Commission, such as the EU-U.S. Data Privacy Framework for certified companies, or of standard contractual clauses approved by the European Commission, pursuant to Articles 45 and 46 GDPR.
7. Data retention
7.1. Data are kept for as long as necessary for the purposes for which they were collected, in compliance with the principles of data minimisation and storage limitation.
7.2. Purchase and billing data (name, address, orders and invoices) are kept for 10 years, as required by tax and civil law, even if the account is deleted.
7.3. Account, vehicle and stopover request data are kept for the duration of the membership and for 5 years after the expiry of the last membership, in order to allow the renewal or reactivation of the account and to handle any disputes. After that period, the data are deleted or anonymised. Published reviews may be kept in anonymised form.
7.4. Where a membership is revoked in accordance with the General Terms and Conditions of Sale, the identification data of the excluded member (first name, surname, e-mail address and number plate) are kept for 10 years, in order to prevent re-registration and to protect host farms.
7.5. Vehicle photographs sent for checks are kept for as long as necessary for the check and, in the event of a dispute, until the dispute is resolved.
7.6. Data processed for the newsletter are kept until consent is withdrawn or for up to 24 months after the user’s last interaction with the communications received.
7.7. Browsing data are kept for a limited period, unless needed to establish liability in the event of computer crimes against the website or the app.
7.8. Host farm data are kept for the duration of their participation in the network and thereafter for 10 years, the ordinary limitation period for legal claims, in order to allow reactivation and to protect the network. Published reviews may be kept in anonymised form.
7.9. Data may be kept for longer where necessary to comply with legal obligations or to establish, exercise or defend legal claims.
8. Data security
8.1. Agricamper takes appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. Within Agricamper, data are processed only by authorised and instructed persons.
9. Rights of the data subject
9.1. Data subjects may at any time ask Agricamper for access to their personal data, rectification of inaccurate data or completion of incomplete data, erasure of data in the cases provided for in Article 17 GDPR, restriction of processing in the cases provided for in Article 18 GDPR and portability of the data provided, where processing is based on consent or on a contract and is carried out by automated means. To view and change their data, users are invited to do so themselves from their customer account, available at www.agricamper.com/my-account/, where they can at any time manage their profile data (first name, surname, date of birth, telephone number, number plate and vehicle type), billing and delivery addresses, saved payment methods, password and automatic renewal, and view their orders. The e-mail address, which is linked to the account, can be changed on request using the contact details given in section 2.
9.2. Data subjects may object at any time, on grounds relating to their particular situation, to processing based on legitimate interests, unless Agricamper demonstrates compelling legitimate grounds or that the processing is necessary for the establishment, exercise or defence of legal claims. Data subjects may also object at any time, without giving reasons, to processing for direct marketing purposes.
9.3. Where processing is based on consent, data subjects may withdraw it at any time, for example via the unsubscribe link included in every newsletter or via the cookie settings.
9.4. To exercise their rights, data subjects may contact Agricamper using the contact details given in section 2. Agricamper replies within one month of receiving the request; this period may be extended in the cases provided for in Article 12 GDPR.
9.5. Data subjects also have the right to lodge a complaint with the supervisory authority of the Member State of their habitual residence, place of work or place of the alleged infringement. In Italy, the competent authority is the Garante per la protezione dei dati personali (www.garanteprivacy.it); in the United Kingdom, it is the Information Commissioner’s Office (ICO).
10. Changes to this policy
10.1. Agricamper may amend this policy, in particular in the event of changes in the law or in its services. The version in force is always published on this page and, in the event of significant changes, users are informed by appropriate means.
10.2. This policy is drawn up in Italian and translated into the other languages of the website; in the event of any discrepancy, the Italian version shall prevail, to the extent permitted by applicable law.
Last updated: 12/10/2026.
