1. Information about this notice
1.1. This section explains how Agricamper, owned and operated by Agricamper s.r.l., processes personal data of users who visit and use this website.
1.2. This privacy notice is provided in accordance with Article 13 of the UK GDPR and EU GDPR, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, for individuals who interact with Agricamper.
1.3. This notice applies only to the Agricamper website and not to any other websites that users may access via links on this site.
1.4. The purpose of this document is to inform users, in a clear and transparent way, about how, when and why we process their personal data when they access Agricamper’s web pages, regardless of the purpose of the connection, in line with Italian, EU and UK data protection law.
1.5. This privacy notice may be updated from time to time to reflect changes in legislation or in our services, so we encourage users to review this page periodically.
1.6. If you are under 14 years of age, consent must be authorised by your parents or legal guardian in line with applicable law in your country of residence; this website and our services are generally intended for adults.
2. Data controller
2.1. The “data controller” is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and is also responsible for data security.
2.2. For this website, the data controller is:
Agricamper s.r.l.
Via Roma 48 – 23900 Lecco (LC) – Italy
3. Data Protection Officer (DPO)
3.1. The Data Protection Officer (DPO) is the person designated by the Controller in accordance with Article 37 of the EU GDPR / UK GDPR to monitor compliance and act as a contact point for data subjects and supervisory authorities.
3.2. The DPO for Agricamper is Agricamper s.r.l.
4. Where we process your data
4.1. Personal data generated through the use of the Agricamper website are processed at Via Roma 48 – 23900 Lecco (LC) – Italy, or at the locations of our service providers within the EU/EEA or UK.
4.2. Where necessary, data related to the newsletter service may also be processed by the controller or by authorised processors at their respective premises for this purpose.
5. Legal basis for processing
5.1. Agricamper processes personal data on the following legal bases under EU GDPR and UK GDPR:
- Performance of a contract or taking steps prior to entering into a contract (Article 6(1)(b)): e.g. account creation, order management, provision of services, customer support.
- Compliance with legal obligations (Article 6(1)(c)): e.g. tax and accounting obligations, record‑keeping.
- Legitimate interests (Article 6(1)(f)): e.g. website security, fraud prevention, basic analytics for site administration, provided such interests are not overridden by your rights and freedoms.
- Consent (Article 6(1)(a)): e.g. newsletter subscription, promotional communications, certain types of cookies and tracking technologies.
5.2. Where processing is based on your consent, you may withdraw that consent at any time by using the tools provided (for example, unsubscribe links in emails or cookie settings). Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal, but some services or features may no longer be available without such data.
6. Browsing data
6.1. During normal operation, the IT systems and software procedures used to run this website collect certain personal data whose transmission is implicit in the use of internet communication protocols. These data are not collected to be associated with identified individuals, but could, by their nature and through processing and association with data held by third parties, allow users to be identified.
6.2. This category of data includes IP addresses or domain names of the computers used by users connecting to the site, URI (Uniform Resource Identifier) addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the response file, the numerical code indicating the status of the server’s response (successful, error, etc.), and other parameters relating to the user’s operating system and IT environment.
6.3. Browsing data are collected solely on the basis of the controller’s legitimate interest in allowing users to access the website content and to ensure proper administration and security of the site. These data are used only to obtain anonymous statistical information on site usage and to check that it is functioning correctly, and are deleted shortly after processing. They may be used to establish liability in the event of possible computer crimes against the site; except for this eventuality, web‑contact data are not kept for more than seven days.
7. Cookies
7.1. We use cookies in line with applicable European and UK regulations on privacy and electronic communications and the guidance issued by supervisory authorities on cookies and similar tracking technologies.
7.2. For complete information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
8. Types of data collected
8.1. Agricamper collects personal data directly from users via this site and, where applicable, from third parties (for example, payment providers or newsletter tools) to the extent necessary for the operation of the website and the provision of our services.
8.2. Agricamper uses technical browsing data and cookies to ensure the proper functioning of the website, monitor performance and improve the user experience. Such data may include IP address, browser type, operating system, pages visited, browsing preferences and products viewed. For more details, please refer to our Cookie Policy.
9. Data provided by users
9.1. Where the website allows users to submit comments or use specific services (including sending a CV for potential employment), the site may automatically record certain identifying data such as the user’s email address. Such data are voluntarily provided by the user at the time of requesting the service.
9.2. By entering a comment or other information, the user explicitly accepts this privacy notice. The data received will be used solely for the provision of the requested service and for the time strictly necessary to deliver that service.
9.3. Any information that users decide to make public via the services and tools provided by the site is supplied knowingly and voluntarily, and the site cannot be held responsible for any breach of law arising from such user actions. It is the user’s responsibility to ensure that they have the right to share personal data of third parties or content protected by national or international rules.
9.4. When users send communications to the contacts indicated on the site, the sender’s contact details are acquired, as this is necessary to respond to the request, together with any other personal data included in the message.
9.5. Short, service‑specific privacy notices may be displayed on pages dedicated to particular services on request.
10. Purposes of processing
10.1. Personal data collected through the website are processed for the purposes described above and, in particular, for:
- Managing orders and providing our services
- Invoicing and compliance with legal and tax obligations
- Customer service and after‑sales support
- Personalising services and content
- Marketing and promotional communications (with your prior consent where required)
- Security and fraud prevention
- Improving the user experience and our website
Each purpose is linked to one or more of the legal bases described in section 5.
11. Data retention
11.1. In line with Article 5(1)(e) GDPR principles, Agricamper’s IT systems and software are configured to minimise the use of personal data; we process personal data only to the extent necessary to achieve the purposes set out in this notice.
11.2. Data are retained only for as long as necessary to fulfil the specific purposes for which they were collected and, in any case, in accordance with applicable legal time limits and the principles of data minimisation and storage limitation.
11.3. In particular, we apply the following retention periods:
- Purchase and transaction data: retained for 10 years to comply with legal and tax obligations.
- Marketing data: retained until consent is withdrawn or for up to 24 months after the last interaction.
- Inactive accounts: data relating to inactive accounts may be deleted after 3 years of inactivity, unless a longer period is required by law.
11.4. Data processed for security purposes (e.g. to block attempts to damage the site) are kept for the time strictly necessary to achieve these purposes.
12. Payments
12.1. Agricamper uses third‑party payment services to process payments by credit card, bank transfer or other methods. Agricamper does not collect or store your full payment card details.
12.2. Payment data are collected directly by the payment service provider, such as your card issuer, PayPal, Stripe or similar services. These providers may send communications to you, such as payment confirmations by email or SMS.
12.3. The data collected and processed by these third‑party services are governed by their respective privacy policies, which we recommend you read. Examples include:
- PayPal – service provider: PayPal, Inc. – Privacy Policy:
https://www.paypal.com/privacy - Stripe – service provider: Stripe, Inc. – Privacy Policy:
https://stripe.com/privacy - iDEAL, EPS, Bancontact (and similar services, as applicable).
13. Newsletter
13.1. With your prior consent and voluntary registration using your email address, you may be added to a mailing list to receive periodic update emails, including promotional and marketing content related to this site.
13.2. After signing up, you will receive an email at the address provided, containing a link you must click to confirm that you are the owner of that email address (double opt‑in).
13.3. Personal data that may be collected for newsletter purposes include: first name, surname, email address and preferred language.
14. Your rights
14.1. You have several rights regarding your personal data under UK GDPR and EU GDPR, which you may exercise at any time. In particular, you may request from the controller:
- Access: to obtain confirmation as to whether or not your personal data are being processed and to receive information about such processing.
- Rectification: to have inaccurate personal data corrected or incomplete data completed.
- Erasure: to have your data deleted where they are no longer necessary for our purposes, where consent is withdrawn and there is no other legal basis, where you object to processing, where processing is unlawful, or where deletion is required by law, including for data relating to minors in breach of applicable rules.
- Restriction: to limit processing to storage only, for example while we verify the accuracy of your data, in case of unlawful processing where you oppose erasure, where you need the data for legal claims, or while we assess an objection you have raised.
- Objection: to object at any time, on grounds relating to your particular situation, to processing based on legitimate interests, including profiling, unless we demonstrate compelling legitimate grounds; you can also object to processing for direct marketing at any time.
- Portability: to receive your personal data, or have them transmitted to another controller, in a structured, commonly used and machine‑readable format, where technically feasible and where processing is based on consent or contract and carried out by automated means.
- Withdrawal of consent: where processing is based on consent (including for cookies and marketing), you may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
14.2. To exercise any of these rights, you may contact Agricamper via the contact form available on this website.
14.3. You also have the right to lodge a complaint with a supervisory authority. If you are located in Italy, this is the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali). If you are located in the UK, you may contact the Information Commissioner’s Office (ICO).
15. Data security
15.1. This site processes users’ personal data lawfully and fairly, adopting appropriate technical and organisational security measures to prevent unauthorised access, disclosure, alteration or destruction of data. Processing is carried out by IT and/or telematic tools, using organisational methods and logic strictly related to the stated purposes.
15.2. In addition to the controller, certain categories of authorised personnel may have access to the data (for example, administrative, commercial, marketing, legal staff, and system administrators), as well as external service providers (such as technical service providers, postal couriers, hosting providers, IT companies, communication agencies) acting as processors under appropriate data processing agreements.
16. Changes to this notice
16.1. This document constitutes the privacy notice for this website and is published on our site.
16.2. It may be subject to changes or updates. Where changes are material, we will notify users by appropriate means (for example, a notice on the website or by email where appropriate). We nevertheless invite users to check this page regularly to stay informed about the latest updates.
16.3. Previous versions of this document, where relevant, may be made available on request.
16.4. This notice was last updated on 16/01/2025 to ensure compliance with applicable data protection provisions, in particular the EU GDPR and UK GDPR.
