Art. 1 – General provisions
1.1. By browsing this area, the user accesses Agricamper Italia, available at the URL: https://www.agricamper.com/. Browsing the website and placing a purchase order imply acceptance of these General Terms and Conditions of Sale and of the Data Protection policies referred to on the website.
1.2. These General Terms and Conditions of Sale apply to the sale of goods and the provision of services exclusively in relation to purchases made on the website, in accordance with Part III, Title III, Chapter I of the Italian Consumer Code (Legislative Decree No. 206/2005, as amended), Legislative Decree No. 70/2003 and, where applicable, the provisions concerning contracts for the supply of digital content and digital services.
Company: Agricamper S.r.l.
Registered office: Via Roma 48 – 23900 Lecco – Italy
VAT No.: IT04073610133
Registered with the Companies Register (REA) under No. LC-417779
Email: contact form
1.3. Before accessing the products and services provided through the website, the user is required to read these General Terms and Conditions of Sale, which are deemed fully and unequivocally accepted at the time of purchase.
1.4. Users are invited to download and print a copy of the order form and of these General Terms and Conditions of Sale. Agricamper Italia reserves the right to amend these Terms at any time. The version published on the website at the time the order is placed shall apply to that order.
1.5. The website and its products and services can be used and purchased in the following languages: Italian, English, German, Dutch and French.
Art. 2 – Subject matter
2.1. These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders for goods and services on Agricamper Italia. They do not govern the provision of services or the sale of products by third parties other than the seller, which may be present on the website via links, banners or other hypertext connections.
2.2. Before placing orders and purchasing products or services from third parties, the user is invited to check their own terms and conditions of sale.
Art. 3 – Conclusion of the contract
3.1. To conclude a purchase contract, the user must complete the electronic order form and submit it by following the instructions on the website.
3.2. The order form contains a reference to these General Terms and Conditions of Sale, information about each product or service purchased, images of each product and the relevant price, the payment methods that can be used, the delivery methods and the relevant shipping and delivery costs, a reference to the conditions governing the right of withdrawal (where applicable), as well as the methods and time limits for returning purchased products. The seller cannot be held liable for any technical discrepancy in the graphic representations of the products displayed on the website, as such representations are for illustrative purposes only.
3.3. Before concluding the contract, the user will be asked to confirm that they have read these General Terms and Conditions of Sale, including the information on the right of withdrawal (where applicable), on the automatic renewal of subscriptions (where applicable), and on the processing of personal data.
3.4. For purchases including digital content not supplied on a tangible medium and/or digital services to be activated immediately, the contract is concluded only if the user gives their prior express consent to immediate performance and expressly acknowledges that, once performance has begun, they lose their right of withdrawal, where such exclusion is permitted by applicable law.
3.5. The contract is deemed concluded when the seller receives the order form duly completed by the user, after checking that the data contained therein are correct.
3.6. The user is obliged to pay the price from the moment the online order submission procedure has been completed, by clicking on the “Place order” (or similar) button at the end of the guided process.
3.7. Once the contract has been concluded, the seller will process the order.
Art. 4 – Registered users
4.1. When completing the registration procedures, the user undertakes to follow the instructions on the website and to provide their personal data truthfully and accurately.
4.2. Once registration has been completed, the user will receive a confirmation email at the address provided. Confirmation must be communicated within one day; after this period, in the absence of confirmation, Agricamper Italia shall be released from any obligation towards the user.
4.3. In any event, confirmation releases Agricamper Italia from any liability regarding the data provided by the user. The user undertakes to promptly inform Agricamper Italia of any changes to their data at any time.
4.4. If the user provides incorrect or incomplete data, or if there is a dispute by third parties regarding payments made, Agricamper Italia may decide not to activate or to suspend the service until the relevant issues have been resolved.
4.5. When the user requests activation of a profile for the first time, Agricamper Italia will assign a username and password. The user acknowledges that these credentials constitute the system for validating access to the services and that any actions performed using such access will be attributed to them and will be binding on them.
4.6. The user undertakes to keep their access credentials confidential, to store them with due care and diligence, and not to disclose them to third parties, even temporarily.
4.7. Access to Agricamper Italia’s services is reserved exclusively for vehicles that are officially registered as recreational vehicles, bearing the following entries on the registration certificate: “autocaravan” (for motorhomes and campervans) or “caravan” (touring caravans). Any vehicle not meeting these requirements is not authorised to use Agricamper Italia’s services. In the event of a verified breach, Agricamper Italia may revoke the membership without notice and without any right to a refund.
Art. 5 – Product availability
5.1. Product availability refers to the actual availability at the time the user places the order. Availability must in any case be considered as purely indicative because, due to the simultaneous presence of multiple users on the website, products may be sold to other customers before the order is confirmed.
5.2. Even after the order confirmation email has been sent, cases of partial or total unavailability of the goods may occur. In such cases, the order will be automatically adjusted by removing the unavailable product and the user will be informed immediately by email.
5.3. Refund conditions vary depending on the type of product purchased:
- (a) Digital content and digital services (including Agricamper memberships and digital access): once the order has been confirmed, the user has expressly requested immediate performance, the digital content has been delivered and/or access has been activated, no refund is provided except where mandatory law provides otherwise.
- (b) Personalised printed guides and related digital access: as these are personalised products and services associated uniquely with the user’s account, including any access codes to platforms or apps and personalised membership cards, no refund is provided after order confirmation, save for non-waivable rights provided by law.
- (c) Other non-personalised products: the statutory rights regarding the right of withdrawal and the legal guarantee of conformity remain unaffected, as set out in these General Terms and Conditions.
Art. 6 – Products offered
6.1. Agricamper Italia sells guides for motorhome and caravan travellers, in printed and digital (ebook) format. These may include access to the content and features of a dedicated platform and application for a fixed period, normally 12 months.
6.2. Some printed guides include a membership card with a personal activation code, which grants access to digital content and/or to the platform and application of the relevant hospitality network for a fixed period. The code is unique, associated with the individual purchaser and cannot be reused, transferred or resold.
6.3. The full offer is described in detail on the website.
Art. 6 bis – Digital content (ebooks) and associated access
6bis.1. Purchasing a digital guide (ebook) consists in the supply of digital content containing information and data for motorhome and caravan travellers. The digital content is sent to the email address provided by the user upon completion of payment and/or is made available via a restricted area. Sending the email or making the content available in the restricted area constitutes delivery of the digital product, even if the user is temporarily unable to view it for reasons not attributable to Agricamper Italia. In such cases, the user must contact customer support to receive access again.
6bis.2. The purchase of the digital guide may include access to a dedicated platform and/or application, enabling interactive and geolocated consultation of the guide’s contents, for the duration specified at the time of purchase.
6bis.3. The purchase does not guarantee availability, confirmation or acceptance of individual stopovers, stays or services offered by hosts or by third parties. Hosts act independently and may be unavailable, fully booked, temporarily closed, unreachable or unable to accommodate a request. Agricamper Italia cannot be held liable in such cases.
6bis.4. The user is entitled to access the digital content and services included in the purchase for the period specified at the time of subscription or activation.
6bis.5. From the moment the digital product is delivered and/or access is activated, the service is deemed performed to that extent, without prejudice to any mandatory consumer rights provided by law.
6bis.6. To use the digital content and any associated application correctly, the user must have a compatible device (smartphone, tablet or computer) and an Internet connection. The ebook is supplied in PDF format and can be viewed using the main PDF reader programmes available on the market. The Agricamper Italia app is available for iOS and Android operating systems in the versions supported by the official stores (App Store and Google Play).
Art. 6 ter – Subscription, term and automatic renewal
6ter.1. Purchase of the digital guide may include a 12-month subscription to the digital content and access to the dedicated platform and/or application, starting from the activation date.
6ter.2. At the end of the 12-month period, the subscription will automatically renew for further periods of the same duration at the price in force at the time of renewal, unless cancelled by the user before renewal takes effect.
6ter.3. The user may cancel the subscription and deactivate automatic renewal at any time by logging into their customer account and following the instructions provided. If automatic renewal is deactivated, no further subscription payments will be charged and the user will retain access to the content until the end of the already paid period, with no right to refunds for periods already paid.
6ter.4. In accordance with Article 65-bis of the Italian Consumer Code, Agricamper Italia will send the user, at least 30 days before the subscription expiry date, a written communication by electronic means stating the expiry date, the renewal conditions and the methods for cancelling in order to avoid automatic renewal.
6ter.5. If the communication referred to in the previous paragraph is not sent where required by law, the user shall retain any rights granted by the applicable mandatory legislation, including the right to withdraw free of charge under the conditions provided by law.
Art. 7 – Prices and payment methods
7.1. The price of products and services is the one indicated on the website from time to time, except in case of obvious error.
7.2. In the event of an error, Agricamper Italia will inform the purchaser as soon as possible, allowing them either to confirm the order at the correct price or to cancel it. In any event, Agricamper Italia shall not be obliged to supply the product at the lower, incorrectly indicated price.
7.3. The prices shown on the website include the applicable VAT. Prices may change at any time; however, such changes will not affect orders for which an order confirmation has already been sent.
7.4. Shipping costs are borne by the user and vary depending on the destination country and the delivery method chosen. The exact amount of shipping costs is clearly indicated in the basket and before order confirmation.
7.5. Once the desired products and services have been selected, they will be added to the basket. The user must follow the instructions for purchase, entering or checking the information requested at each step of the process. Order details can be changed before payment.
7.6. Payment may be made by credit or debit card. The user must enter their payment details at the time of ordering, using a valid card (e.g. Visa, Mastercard, American Express and any other cards supported by the payment service provider). The amount will be charged immediately. Agricamper Italia reserves the right to cancel the order where payment is unsuccessful or where the payment method is used fraudulently.
7.7. For payments made via PayPal, the amount will be charged immediately to the user’s PayPal account. Agricamper Italia reserves the right to cancel the order where payment is unsuccessful or where the payment method is used fraudulently.
7.8. The following additional payment methods are also accepted, via the payment service providers used by Agricamper Italia (e.g. Stripe): iDEAL, EPS, Bancontact and other methods indicated from time to time on the website.
Art. 8 – Delivery
8.1. Agricamper Italia delivers physical products throughout Italy, with the exception of Livigno-Trepalle, Campione d’Italia, the Republic of San Marino and Vatican City.
8.2. Deliveries are made to the address indicated by the user at the time of purchase.
8.3. Shipping of physical products normally takes place within 1–2 working days of order confirmation. Delivery times depend on the courier used and, unless otherwise indicated, are generally between 24 and 48 working hours from when the parcel is handed over to the courier and, in any case, no later than 30 days from order confirmation.
8.4. If delivery cannot be made due to the recipient being absent or for other reasons not attributable to Agricamper Italia, the courier will leave a notice with instructions for a new delivery attempt or for collection at a designated point.
8.5. If delivery cannot take place for reasons not attributable to Agricamper Italia and the goods are returned to the sender, Agricamper Italia may contact the user to arrange a possible new shipment. In such cases, the costs of any new shipment will be borne by the user.
8.6. If the user does not request a new shipment within a reasonable period indicated by Agricamper Italia, the contract may be considered terminated with regard only to the products not delivered, with a refund of the product price only, net of shipping costs and any additional costs incurred by Agricamper Italia due to the failed delivery.
8.7. For personalised products, due to their nature, in the event of non-delivery for reasons not attributable to Agricamper Italia and failure by the user to collect the parcel, no refund of the price paid will be made. Any costs of a new shipment will be borne exclusively by the user.
8.8. Shipping costs are borne by the purchaser and are explicitly indicated at the time the order is placed.
8.9. Services provided via the website will be supplied within 30 days of order confirmation and, in any case, no later than 30 days from purchase on the website.
8.10. Services will be usable online or sent to the email address provided by the customer at the time of purchase.
8.11. For digital guides (ebooks) and any associated access to the platform and/or application, delivery and activation normally take place immediately after payment and, in any event, within 24 hours of order confirmation.
Art. 9 – Transfer of risk
9.1. The risk relating to physical products passes to the purchaser from the moment of delivery. Ownership of the products is acquired once full payment of all amounts due in relation to them has been received, including shipping costs, or at the time of delivery if this takes place at a later date.
Art. 10 – Warranty and conformity
10.1. The seller is liable for any lack of conformity of the products and digital content offered on the website, including non-conformity of items and content with the contract and/or with the products ordered, in accordance with the applicable Italian legislation and the Italian Consumer Code.
10.2. If the purchaser has concluded the contract as a consumer, meaning any natural person acting on the website for purposes outside their trade, business, craft or profession, this warranty is valid provided that:
- (a) for tangible goods, the defect appears within 24 months from the date of delivery and the purchaser files a complaint within the time limits provided by applicable law;
- (b) for digital content and services, the lack of conformity occurs within the supply period provided for in the contract and within the time limits laid down by the Italian Consumer Code and applicable legislation on digital content and digital services;
- (c) the purchaser promptly notifies the seller of any problems in accessing, viewing or using the digital content and services and cooperates reasonably to allow the seller to verify and, where possible, resolve the problem.
10.3. In the event of a lack of conformity, the user who has entered into the contract as a consumer is entitled to have conformity restored free of charge, by repair or replacement where applicable, or to receive an appropriate price reduction or termination of the contract and a refund of the price, within the limits and according to the methods provided for by the Italian Consumer Code.
10.4. All costs of returning defective physical products will be borne by the seller, except where it is established that there is no lack of conformity or that the legal warranty does not apply under the applicable legislation.
10.5. The user is responsible for the proper functioning of their own devices and Internet connection. The seller cannot be held liable for malfunctions of services or digital content resulting exclusively from problems, incompatibilities or technical limitations of the user’s devices or network connection.
10.6. In the event of technical problems temporarily preventing access to content or digital services for reasons not attributable to the user, the seller undertakes to restore the service as soon as reasonably possible. Such suspensions or temporary interruptions, where of reasonable duration and promptly managed, do not give rise to any right of the user to compensation or indemnity other than any rights that may be mandatorily provided by law.
Art. 11 – Right of withdrawal
11.1. (Non-personalised physical products) Pursuant to Articles 52 et seq. of the Italian Consumer Code, for any non-personalised physical products purchased via the website, the consumer has the right to withdraw from the contract, without giving any reason, within 14 days from delivery of the product. To exercise the right of withdrawal, the user must send a written communication to the contact details indicated in these General Terms and Conditions within the above period.
11.2. (Digital content and personalised products) Pursuant to Article 59, letter o), of the Italian Consumer Code and Article 16 of Directive 2011/83/EU, the right of withdrawal is excluded for contracts concerning the supply of digital content not supplied on a tangible medium, where performance has begun with the consumer’s prior express consent and with their acknowledgement that they thereby lose their right of withdrawal. The right of withdrawal is also excluded for personalised products in the cases provided for by applicable law.
11.3. The purchase of the digital guide (ebook) and any associated access to the platform and/or application falls within this category. During the checkout process, the user must expressly request immediate activation of the digital guide and associated access and expressly acknowledge that, by doing so, they lose their right of withdrawal, by ticking a dedicated checkbox that is not pre-selected.
11.4. Once the digital guide has been activated and the digital content delivered in accordance with Art. 6 bis, the contract is deemed performed to that extent and no refunds are provided for the digital content, except where mandatory law provides otherwise.
11.5. For printed guides that include a membership card with a personal activation code, the right of withdrawal is excluded, to the extent permitted by applicable law, from the moment the activation code has been communicated to the user or otherwise made accessible to the user, where such communication or accessibility concerns digital content or services immediately usable by the user. Once the personal code has been communicated or made accessible, no refund is provided in relation to that activated digital component, without prejudice to any mandatory rights provided by law.
Art. 12 – Data processing
12.1. Purchaser data are processed in accordance with the legislation on personal data protection, as specified in the dedicated Privacy Policy section, containing the information notice pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR).
Art. 13 – Severability clause
13.1. If any provision of these General Terms and Conditions of Sale is held to be invalid for any reason, this shall not affect the validity and enforceability of the remaining provisions.
Art. 14 – Contact details
14.1. Any request for information may be sent by email to the address indicated above, by telephone to: +39 375 688 9341, or by post to the registered office address indicated in Art. 1.
Art. 15 – Applicable law and jurisdiction
15.1. These General Terms and Conditions of Sale are governed by and shall be construed in accordance with Italian law, without prejudice to the possible application of mandatory consumer protection rules that are more favourable to the consumer under the law of the consumer’s country of habitual residence.
15.2. Any dispute arising out of or in connection with these General Terms and Conditions of Sale shall be submitted to the Italian courts. Where the user qualifies as a consumer and is resident or domiciled in a Member State of the European Union, territorial jurisdiction shall be determined in accordance with the applicable European and national consumer forum rules. For consumers resident or domiciled in Italy, the court of the place of residence or domicile of the consumer shall have exclusive jurisdiction, pursuant to Article 66-bis of the Italian Consumer Code.
Art. 16 – Trade mark rights and restrictions on use
16.1. The “AGRICAMPER” trade mark is registered in accordance with Italian and EU legislation. Any use of the “AGRICAMPER” trade mark, in whole or in part, in the relevant classes of registration, is strictly prohibited without the prior explicit written consent of Agricamper. Agricamper reserves all exclusive rights to the “AGRICAMPER” trade mark.
Art. 17 – Amendments to the General Terms and Conditions of Sale
17.1. Agricamper reserves the right to amend, update or supplement these General Terms and Conditions of Sale at any time. Any amendments shall be effective from the time they are published on the website www.agricamper.com and shall not affect orders already concluded under the version applicable at the time of purchase. Last updated: 5 April 2026.
