{"id":34864,"date":"2023-12-05T18:07:51","date_gmt":"2023-12-05T17:07:51","guid":{"rendered":"https:\/\/www.agricamper-italia.com\/?post_type=ht_kb&#038;p=34864"},"modified":"2023-12-27T16:07:53","modified_gmt":"2023-12-27T15:07:53","slug":"what-to-do-if-the-app-isnt-working","status":"publish","type":"ht_kb","link":"https:\/\/www.agricamper.com\/en\/knowledge-base-en\/what-to-do-if-the-app-isnt-working\/","title":{"rendered":"What to do if the app isn&#8217;t working?"},"content":{"rendered":"\n<p>The app is used by numerous Agricamper members and, under certain conditions, issues may arise. <\/p>\n\n\n\n<p><strong>Before contacting us, we kindly ask you to carefully check the following points<\/strong>: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>internet connection<\/strong>: do you have a stable internet connection active on your device? <\/li>\n\n\n\n<li><strong>account access<\/strong>: have you correctly logged into your user account? <\/li>\n\n\n\n<li><strong>device compatibility<\/strong>: does your smartphone or tablet have at least Android 5 or iOS 10? <\/li>\n\n\n\n<li><strong>updates<\/strong>: have you installed the latest version of the operating system on your device? <\/li>\n<\/ul>\n\n\n\n<p><strong>If you are sure these requirements are met, please try the following<\/strong>: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>reinstall the app<\/strong>: remove the application and download it again; <\/li>\n\n\n\n<li><strong>clear the app cache<\/strong>: this helps improve performance by clearing temporarily stored obsolete or damaged data; <\/li>\n\n\n\n<li><strong>re-login to the app<\/strong>: re-enter login information (email and <a href=\"https:\/\/www.agricamper-italia.com\/en\/knowledge-base-en\/how-to-change-the-password\/\" title=\"\">password<\/a>). <\/li>\n<\/ul>\n\n\n\n<p><strong>If the application continues to malfunction, please <a href=\"https:\/\/www.agricamper-italia.com\/en\/contact\/\" title=\"\">contact us via email<\/a> providing<\/strong>: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>full name; <\/li>\n\n\n\n<li>email of your account; <\/li>\n\n\n\n<li>model of your smartphone or tablet device; <\/li>\n\n\n\n<li>operating system version of your device; <\/li>\n\n\n\n<li>detailed explanation of the issue you are experiencing, preferably supplemented with screenshots and\/or videos for a clearer and comprehensive understanding. <\/li>\n<\/ul>\n\n\n\n<p><strong>Please be patient; we will certainly find a solution<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The app is used by numerous Agricamper members and, under certain conditions, issues may arise. Before contacting us, we kindly ask you to carefully check the following points: If you are sure these requirements are met, please try the following: If the application continues to malfunction, please contact us via email providing: Please be patient; [&hellip;]<\/p>\n","protected":false},"author":6724,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[578],"ht-kb-tag":[],"class_list":["post-34864","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-agricamper-app"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/ht-kb\/34864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/users\/6724"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/comments?post=34864"}],"version-history":[{"count":3,"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/ht-kb\/34864\/revisions"}],"predecessor-version":[{"id":36064,"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/ht-kb\/34864\/revisions\/36064"}],"wp:attachment":[{"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/media?parent=34864"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=34864"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.agricamper.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=34864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}